Help available for energy bills

January can be a financially difficult time for many so I’d strongly advise anyone who is worried about their energy bills to get help and advice – by calling their energy supplier or seeking help from a debt counselling charity like Christians Against Poverty.

There is lots of help out there – so there’s no need to feel alone or let bills build up.

Useful numbers

Christians Against Poverty offer face-to-face support at home while negotiating with creditors on behalf of their client. The charity helps everyone for free, regardless of age, gender, faith or background. Its helpline can be reached on 0800 328 0006.

In addition to its partnerships with Christians Against Poverty and StepChange, British Gas offers direct help to customers who are having difficulty paying their bills, with interest-free debt repayment plans. In 2016, some 105,000 people were offered assistance in this way.

The supplier also makes referrals to the British Gas Energy Trust (BGET) which has invested £85m since its foundation in 2004, helping 175,000 people with debt problems through grants and expert advice. In some cases, BGET will clear a customer’s arrears completely.

Contact BGET on 01733 421 060 or visit for more information.

British Gas advisers will also check to see whether a customer is eligible for grants such as the Warm Home Discount, and offer access to energy-saving measures. And British Gas has registered 1.5m of its customers on the Priority Service Register, which offers additional help for disabled or chronically ill customers and those of pensionable age.

To find out more, call 0800 048 0404.

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